Orca Book Services Returns Policy
Customers are required to obtain prior written authorisation to return books in accordance with the policy outlined below. Parcels must be securely packed, attaching the Orca authorisation label and enclosing the returns authorisation documentation with a list of books and their corresponding invoice numbers and dates.
Overstocks. Books may be returned for credit no less than 3 months and no more than 12 months from invoice date subject to their being unmarked, current edition and in resaleable condition. Credits will be issued according to price and discount on original invoice.
Defective. Please obtain instruction on method of despatch as the Publisher will bear carriage costs.
Damaged in Transit/Incorrect Shipment. Any incorrect shipment and/or books received damaged in transit should be brought to the attention of the Customer Service Department within 7 days of receipt and prior to any return. Instructions regarding method of despatch will be forwarded.
Old Edition/Out of Print. Title Pages will be accepted in lieu of whole books if accompanied by an order for the new edition within 3 months of its publication. Out of print titles will not be accepted for credit unless otherwise specified by the Publisher.
Sets. No credit will be given for Part Sets which were supplied as complete sets.
Books received in a damaged condition or outside the policy will not be credited and the customer will be notified by means of a ‘nil value’ entry on the credit note. This will be the only notification that books have been received at Orca in non-resaleable condition and is the opportunity to send instructions regarding the disposal of the books. If no reply is received within 7 days of the credit note date the customer will forfeit any rights to the books concerned and Orca will reserve the right to destroy said books. If you require these books to be returned to your premises, your account will be debited with a charge of £5 per carton to cover administration, packaging and carriage costs.
All Return Shipments are at the Customer’s risk